Privacy Notice

This privacy notice discloses the privacy practices for www.creativesimplicity.shop. This privacy notice applies solely to information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
   
   

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Shipping

 Packages will be sent via USPS or UPS. 

*Please note that furniture and larger items can not be shipped and will require local pick up. If you have questions, please email: hello@creativesimplicity.shop before making your purchase online to verify and confirm any questions you may have. 

Return Policy

We want you to be happy with your purchase, please consider trying on clothing before making a purchase and measure your space at home to ensure that you love your furniture items before you purchase as all sales are final. No exchanges or returns on home goods, home decor, clothing or seasonal merchandise. All sales are final.  

Online Orders & Cancellations

Online orders will be processed within 3 business days or 72 hours of receipt. Please keep in mind that if the store is closed, for a national holiday or regular store hours, all orders will be processed within 72 hours of reopening with regular store hours.  You have the right to cancel your online order within 24 hours with a written request to the store via: hello@creativesimplicity.com. All requests for cancellation received within the 24 hour time frame window will be honored in full with an in-store credit at no charge. Refunds to cards will have a $15 convenience charge, which we incur from our processor. Any disputes outside of the 24 hour time frame window but within the 72 hour processing time will have a chargeback fee of $15/canceled translation that will be deducted from each transaction refund. Please understand that we strive to offer exemplary service and we can not honor cancellations outside of the 72 hours time frame or once the item has left our building and is in the care of our shipping providers. If you receive damaged, broken or defective merchandise due to delivery handling, please contact us as soon as possible so we can resolve the issue with our carrier. The best way to reach us would be email: hello@creativesimplicity.shop. We strive to get all online orders out the door as soon as possible, delays with carriers are out of our control. Thank you for your understanding with this matter.

If you feel that we are not abiding by this privacy policy, you should contact us immediately at hello@creativesimplicity.shop